Practical information
Here you'll find all the FAQ (frequently asked questions) about our products and services. If your question is not answered here, please contact us via our contact form, by phone or via Messenger.
FAQ: click on the service you have a question about and it will take you straight to the right answers!
Q1: Do we have to pay if we don’t do the treetop obstacle course?
A1: If you don’t do any activities and don’t rent a watercraft, you will only pay the site access fee. This also applies if you just want to enjoy the lake and picnic area.
Q2: How should I dress for the treetop obstacle course?
A2: The most important thing is to wear closed shoes that hold your feet well. You won’t be able to do the activity if you’re wearing sandals or open-toed shoes. You need to dress accordingly to the weather, and we recommend avoiding pants that are too short at the thigh. It’s VERY important to keep your hair tied back.
Q3: Can I bring my dog on site?
A3: Yes, but it must be on a leash and there must always be someone (who is not doing the treetop obstacle course) with the dog.
Q4: Can I accompany people without doing the activity?
A4: Yes, there are trails on the ground that follow all the aerial routes.
Q5: Do I need to make a reservation?
A5: Reservations are required for treetop obstacle course. Please note that you don’t have to book far in advance, and that we accept same-day reservations by telephone.
Q1: Is breakfast included in the room rate?
A1: Yes, a full breakfast is always included. It’s a full breakfast with eggs, meat, potatoes, toasts, coffee and orange juice. In summer, we alternate with pancakes, fruits and our maple syrup.
Q2: Do you accept dogs in the rooms?
A2: No, unfortunately it’s not possible to book a room with a dog. However, we do accept them in 2 of our cabins.
Q3: Can we bring our own alcohol?
A3: We have a permit to sell alcohol. This means you can’t consume alcohol purchased elsewhere in the common areas or in the dining room. You may consume it in your room only.
Q4: Are there any activities included with the room?
A4: Kayak and canoe rentals are included with the room, as well as a 15% discount on general admission for treetop obstacle course and paddleboard rentals.
Q5: Can we have dinner on site if we haven’t booked dinner with the room?
A5: Dinner is by reservation only. If you have already reserved a room without dinner, you must call us at least 24 hours in advance so that we can reserve a place for you.
Q6: Can I choose the dinner menu?
A6: The dinner menu is pre-established in advance. It is a 3-course menu with tea/coffee included. The menu can be chosen for special events, group bookings, etc. Please ask for details.
Q1: Do you accept dogs in the cabins?
A1: Yes, we accept them in 2 of our cabinss, Le Pinson and Le Rossignol, for an additional fee. Certain conditions apply.
Q2: Are there any activities included with the cabin rental?
A2: Kayak and canoe rentals are included with the cabin, as well as a 15% discount on general admission for treetop obstacle course and paddleboard rentals. If you’d like to bring our kayaks to your cabin instead of going to the activity reception desk, there are special rental packages available.
Q3: Can I bring my own watercraft (kayak, paddleboard, etc.) to the cabin?
A3: No, we don’t accept watercrafts from outside.
Q4 : Can I eat at the inn if I’m renting a cabin?
A4 : Yes, it is possible to book meals at the inn while staying in a cabin, depending on the rental period. Ask about availability when you make your reservation.
Q1: Do I need to make a reservation?
A1: It’s best to make a reservation for watercraft rentals. Please note that you don’t have to book far in advance, and that we accept same-day reservations by telephone.
Q2: Do I need to bring my personal flotation device (PFD)?
A2: Flotation jackets are included with your watercraft rental. If you wish, you can bring your own.
Q3: Can I bring my own watercraft? (kayak, paddleboard, etc.)
A3: No, we don’t accept watercrafts from outside.
Q1: Is breakfast included in the room rate?
A1: Yes, a full breakfast is always included. It’s a full breakfast with eggs, meat, potatoes, toasts, coffee and orange juice.
Q2: Do you have a dinner package?
A2: Yes, our snowmobile package includes dinner and breakfast.
Q3: Can I choose the dinner menu?
A3: The dinner menu is pre-established in advance. It’s a 3-course menu with tea/coffee included. The Saturday evening menu is always Chinese fondue.
Q4: What days is the relay open?
A4: We serve lunch every day 7/7 from 11a.m. to 2p.m.
Q3: Can we bring our own alcohol?
A3: We have a permit to sell alcohol. This means you can’t consume alcohol purchased elsewhere in the common areas or in the dining room. You may consume it in your room only.
Q1: How many people can be accommodated in the meeting room?
A1: It depends on the type of meeting. For a traditional meeting with a U-shaped table, a maximum of twenty people is ideal. But we can accommodate up to 60 people for a meal. We offer a wide range of personalized services, so please ask us about the options available.
Q2: Do we have to sleep on site to book a business meeting?
A2: No, you don’t have to sleep on site. We do both one-day meetings and multi-day (company retreats) meetings. Contact us for a customized offer.
Q3: Do you have a projector?
A3: No, we don’t have a projector. However, we do have a white canvas and a giant paper pad at your disposal.
Q1: What is the capacity for meals and accommodation?
A1: For meals, the dining room can accommodate up to 60 people.
For lodging, if we fill all the beds at the inn, we can accommodate close to 30 people. If there are more of you, we can use the rooms in the cabins to increase our accommodation capacity. Contact us for group reservations.
Q2: Can we bring our own alcohol?
A2: We have a permit to sell alcohol. This means you can’t consume alcohol purchased elsewhere in the common areas or in the dining room. You may consume it in your room only.
Q3: Do we have to sleep on site to reserve a group meal?
A3: No, it’s not mandatory for all guests to sleep on site. Certain conditions apply to the number of guests. Please note that group events are always private, and rooms are only available to the group on site on the day of the event.